FAQ

Can I cut on, or put hot pots directly onto my countertop?
In theory yes, both granite and quartz are heat and scratch resistant, BUT we ask our customers to use hot pads and cutting boards. (You must never put anything hotter than 360°F onto a Quartz surface).
Can I hand-select my slabs?
Yes, absolutely! The reason we carry between 400-500 slabs in stock at all times is so clients can select and touch their slabs so you know exactly what you are getting.
Can I help with my design and seam location of my countertops?
Yes! We encourage our clients to meet with our foreman during the lay-up process, to help choose which part of the slab goes where, on your countertop.
Can I use marble for my kitchen counters?
Yes, Bianco Carrera is an especially popular look amongst designers right now, but all marbles have very different performance characteristics from Granite and Quartz. Marble is much softer and more absorbent. On Moh’s hardness scale, marble is a 3-4, Granite is 6-8 and Diamonds are 10). So, certain fluids; lemon juice, tomato juice, vinegar, etc, will etch the surface. This will create a patina, or ‘old world’ look that appeals to some clients, but would drive others crazy. Please visit our showroom for examples.
Do you have any remnant pieces of stone in your yard that I might get at a better price?
Yes, absolutely! Anything less than a full slab we will discount the price of the stone. The labour cost to fabricate it will of course, stay the same.
Does your Antiquing or Honing process reduce the performance of my countertop?
Both processes remove some of the resin that the wholesaler has impregnated into the stone. We help compensate for that by using a very special sealer on the surfaces.  So durability should not be affected.
How do I care for my stone surfaces?

Easy! Use mild soap and water to wash them off.  Then use our spray cleaner once a week or so.

Important: Please do not be tempted to use other household cleaners on your stone counters. They may look like they are doing a good job, but over time they will build up a thin layer of film which will dull your countertops.

How long does it take after my template is done before you return with my countertops?
With the addition of our 2nd CNC router, we currently have the shortest template to install times in the Okanagan. Typically 7 working days.
How long does it take to install my stone countertop?
The average kitchen takes about 5 hours to install, depending on the number of sinks and seams.
How long does it take to template my kitchen?
The average kitchen takes approximately 3 hours to template.
How many different textures do you offer in store?
In granite and marble, we offer regular polished finish as standard, but also antiqued (matte finish with a leather-like touch) and honed (matte finish but smooth touch). In Quartz we offer only the manufacturers standard polished finish.
How much do my countertops weigh?
Granite will vary in weight according to the actual stone chosen, but typically a 3cm thick slab weighs between 17lbs and 20lbs per square foot. A 3cm slab of Quartz weighs approximately 16lbs per square foot.
How would I know if my countertops did need re-sealing?
If you find that water sinks into your counters, temporarily darkening them, then it is time to give us a call and have us re-seal them for you.
I have seen some kitchen design magazines where the countertops have a much thicker looking edge. Do you offer this?
Yes, of course! We have done several projects where we have given the designer/builder much thicker edges. We can do this by either laminating a strip on to produce a 2 ½ inch edge. Or we have the technology to do amazing mitred edges.  A couple of recent projects featured countertops with 4” thick edges for a truly ‘beefy’ look.
Someone told me that I have to have my countertops re-sealed every 6 months. Is this true?
No! Not if we are your supplier.  We only buy first grade, sequentially numbered slabs that have been resined using an epoxy-based resin. We never cut corners when purchasing slabs.  If a competitor is using, un-resined commercial slabs, or slabs that have been sealed using a polyester based resin, then you will have an issue. And, even with epoxy-based resined slabs, we still use a special sealer in the shop prior to installation, and give every customer a spray can of cleaner that contains a small amount of sealer. We are currently around 4 years of using this methodology and are not being asked to re-seal installed countertops yet.
What makes one granite more expensive than another?

The price will vary depending on:

  • Remoteness of the quarry
  • Difficulty in extracting it
  • Shipping distance
  • Scarcity of stone
  • Value of Canadian dollar vs Country of Origin
What thickness are the countertops you install?
Approximately 3 years ago we were the first fabrication shop in the valley to switch to a solid 3cm (1 ¼”) as our material of choice. Most of our local competitors have followed suit, some faster than others.
Where does my granite come from?
We have stone in our yard from all over the world. Canada • Brazil • India • Africa • Italy  • Spain • Norway • Saudi Arabia…  To name a few
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