FAQ

Here are the answers to some of our most popular inquiries.

  • Can I cut on, or put hot pots directly onto my countertop?

    In theory yes, both granite and quartz are heat and scratch resistant, BUT we ask our customers to use hot pads and cutting boards. (You must never put anything hotter than 360°F onto a Quartz surface).

  • Can I hand-select my slabs?

    Yes, absolutely! The reason we carry between 400-500 slabs in stock at all times is so clients can select and touch their slabs so you know exactly what you are getting.

  • Can I help with my design and seam location of my countertops?

    Yes! We encourage our clients to meet with our foreman during the lay-up process, to help choose which part of the slab goes where, on your countertop.

  • Can I use marble for my kitchen counters?

    Yes, Bianco Carrera is an especially popular look amongst designers right now, but all marbles have very different performance characteristics from Granite and Quartz. Marble is much softer and more absorbent. On Moh’s hardness scale, marble is a 3-4, Granite is 6-8 and Diamonds are 10).

     

    So, certain fluids; lemon juice, tomato juice, vinegar, etc, will etch the surface. This will create a patina, or ‘old world’ look that appeals to some clients, but would drive others crazy. Please visit our showroom for examples.

     

  • Do you have any remnant pieces of stone in your yard that I might get at a better price?

    Yes, absolutely! Anything less than a full slab we will discount the price of the stone. The labour cost to fabricate it will of course, stay the same.

  • Does your Antiquing or Honing process reduce the performance of my countertop?

    Both processes remove some of the resin that the wholesaler has impregnated into the stone. We help compensate for that by using a very special sealer on the surfaces.  So durability should not be affected.

  • How do I care for my stone surfaces?

    Easy! Use mild soap and water to wash them off.  Then use our spray cleaner once a week or so.

     

    IMPORTANT

    Please do not be tempted to use other household cleaners on your stone counters. They may look like they are doing a good job, but over time they will build up a thin layer of film which will dull your countertops.

     

  • How long does it take after my template is done before you return with my countertops?

    With the addition of our 2nd CNC router, we currently have the shortest template to install times in the Okanagan. Typically 7 working days.

  • How long does it take to install my stone countertop?

    The average kitchen takes about 5 hours to install, depending on the number of sinks and seams.

  • How long does it take to template my kitchen?

    The average kitchen takes approximately 3 hours to template.

  • How many different textures do you offer in store

    In granite and marble, we offer regular polished finish as standard, but also antiqued (matte finish with a leather-like touch) and honed (matte finish but smooth touch).

    In Quartz we offer only the manufacturers standard polished finish.

     

  • How much do my countertops weigh?

    Granite will vary in weight according to the actual stone chosen, but typically a 3cm thick slab weighs between 17lbs and 20lbs per square foot.

    A 3cm slab of Quartz weighs approximately 16lbs per square foot.

     

  • How would I know if my countertops did need re-sealing?

    If you find that water sinks into your counters, temporarily darkening them, then it is time to give us a call and have us re-seal them for you.

  • I have seen some kitchen design magazines where the countertops have a much thicker looking edge. Do you offer this?

    Yes, of course! We have done several projects where we have given the designer/builder much thicker edges. We can do this by either laminating a strip on to produce a 2 ½ inch edge. Or we have the technology to do amazing mitred edges.  A couple of recent projects featured countertops with 4” thick edges for a truly ‘beefy’ look.

  • Someone told me that I have to have my countertops re-sealed every 6 months. Is this true?

    No! Not if we are your supplier.  We only buy first grade, sequentially numbered slabs that have been resined using an epoxy-based resin.

    We never cut corners when purchasing slabs.  If a competitor is using, un-resined commercial slabs, or slabs that have been sealed using a polyester based resin, then you will have an issue.

    And, even with epoxy-based resined slabs, we still use a special sealer in the shop prior to installation, and give every customer a spray can of cleaner that contains a small amount of sealer.

    We are currently around 4 years of using this methodology and are not being asked to re-seal installed countertops yet.

     

  • What makes one granite more expensive than another?

    The price will vary depending on:

    • Remoteness of the quarry
    • Difficulty in extracting it
    • Shipping distance
    • Scarcity of stone
    • Value of Canadian dollar vs Country of Origin
  • What thickness are the countertops you install?

    Approximately 3 years ago we were the first fabrication shop in the valley to switch to a solid 3cm (1 ¼”) as our material of choice. Most of our local competitors have followed suit, some faster than others.

  • Where does my granite come from?

    We have stone in our yard from all over the world

     

    Canada • Brazil • India • Africa • Italy  • Spain • Norway • Saudi Arabia...  To name a few

     

1. Quote

 

We strive to provide our customers with quotes within 24 – 48 hours of receiving a request. We use a computerized quoting system, to provide consistency in quoting.

Please submit a drawing with measurements/cabinet layout so that we may provide you with an estimate. The more information you give us the better. Please also include your site address.

Under mount or top mount sinks?

Cooktop or slide in/standard range?

Do you already know the granite or edge profile that you would like to use?

 

2. Material Selection

 

The process starts with accumulating and maintaining the largest selection of full-sized slabs in the Okanagan. We fly our buyer into Vancouver twice a month to hand-pick the finest sequentially numbered slabs available in BC. This allows us to constantly replace the approximately 120 slabs we use in manufacturing each month.

We encourage our clients to hand-pick their slabs, at which point they are labelled and reserved for templating.

We encourage our customers to visit our showroom and granite yard to view our extensive selection of natural stones, and to visit our fabrication facility. Let us show you why we are the best at what we do!

 

3. Estimate Approval/ Deposit

 

Once you have selected your material, we will ask you to sign the estimate/proposal and provide us with a 50% deposit. We will then schedule a template date and an install date.

 

4. Schedule Template

 

Once we have received the approval and deposit, we will schedule a template for your job and will give you a pre-template checklist.

 

Hint: Order your sinks and taps now!

For your convenience, we carry a small selection of sinks.

 

5. Perform Template

 

One of the most critical stages in countertop production:

 

Only our most experienced staff are allowed to template using a combination of solid plastic sheets and the latest digital templating equipment. This allows us to scribe all walls and provide a near-perfect fitting countertop.

 

Our templater will come to your home to template your job. For a job to go smoothly, it is important for the homeowner to be present during the template process, and to have all of the sinks, taps and appliances on site at that time. This allows us to customize the job and to give you , the homeowner, what you really want. If any measurements etc. have changed materially from the original estimate, we will issue a re-estimate/change order for your approval.

 

In the case of a renovation, please note that the countertops must be removed prior to the template.

 

6. Layout Approval

 

We encourage our customers to join us in the shop when we lay out their templates on the slabs. This way they truly are hands on in custom designing their kitchens, pattern and seam placement.

 

We offer our clients the choice of visiting our facility in order to preview the layout on your selected slabs of Natural Stone, and to discuss grain direction and possible seam options, where required. This is one of our extra steps to ensure you receive an extraordinary finished product!

 

Please inform your templater if you wish to customize your layout.

 

7. Fabrication

 

We are now the Okanagan’s only dual CNC router shop, having just installed the latest 3rd generation Brembana CNC router. While many shops in the Okanagan are still using hand tools to try and provide consistent quality, we utilize the best machinery available in the world to give you digitally produced seams, edges, radius work and sink cut outs. But we still employ the finest stone artisans in the Valley to hand polish those edges, to complete the job.

 

8. Installation

 

The final PGR advantage. The best equipped, best trained installers complete the install with professionalism and courtesy, and then clean up any mess they may have created.

Granite is heavy!

Please have a clear path from your driveway to your kitchen, so that our installation crew can navigate your home easily. We ask you to have walkways free off ice, snow and debris. We remind you that you must have any existing countertops and plumbing removed before we arrive.

 

 

1: Quote

OUR PROCESS

 

STEPS WE TAKE IN ALL PROJECTS

2: Material Selection

3: Estimate Approval/ Deposit

4: Schedule Template

6: Layout Approval

7: Fabrication

8: Installation

5: Perform Template

Ph: 250-558-3773

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